Shipping policy

Shipping and Delivery Policy for Arctic Dryfruits

1. GENERAL

1.1 The terms set out herein shall form an integral part of the Company's Terms of Use. The User acknowledges that these terms of shipping and delivery charges are limited to direct sale by the Company. The User must make sure that the shipping address is complete, true, and accurate to ensure that the Products are delivered on time.  

1.2 The Company provides shipping and delivery of Products all over India except under Non-Serviceable Zones. The Company aims to provide the best user experience for Users by partnering with leading logistics service providers to handle User orders efficiently and ensure a hassle-free experience. The Company makes all commercially reasonable endeavors to ensure that the Products are delivered to Users in a timely manner.  

2. APPLICABILITY OF POLICY

2.1 By initiating a purchase of Products, the User agrees to be bound by the terms contained in this Policy. If the User does not agree to the terms, they are advised not to proceed with transactions. Please note that the Company may periodically change this Policy. Users are encouraged to review it alongside the Terms and Conditions before making any purchase.  

3. TIMEFRAME FOR SHIPMENT AND DELIVERY  
3.1 Products shall be dispatched within 24 hours of receiving the order, except in case of public holidays or unforeseen operational circumstances.  

3.2 Products are typically delivered within 7-10 working days from the date of order placement.  

3.3 The Company shall share details of the User's order, including dispatch updates, to the registered email ID and contact number provided during registration.  

4. PLACE OF DELIVERY  
4.1 The Company shall ship and deliver Products across India except under Non-Serviceable Zones (NSZ).  

4.2 If an area is deemed unserviceable, the Company shall notify the User at the time of placing the order.  

5. METHOD OF SHIPMENT AND DELIVERY
5.1 The Company partners with third-party logistics service providers ("Logistics Partners") for shipping and delivery of Products.  

5.2 Details of the Logistics Partner will be shared with the User via their registered email ID once the Product is handed over for shipment.  

5.3 If the User is unavailable to accept the delivery, the Logistics Partner will make three attempts, including two re-attempts, to deliver the Product. If delivery cannot be completed after three attempts, the order may be canceled, and the Product will be returned to the original source. Refunds, if applicable, will be processed within 5-7 working days as store credit. To receive the Product, the User must place a fresh order.  

5.4 If the User wishes to reschedule the delivery, they must notify the customer care team before the order is dispatched.  

5.5 For returns, Users must follow the Company's Return, Refund, and Cancellation Policy.  

6. DELAY IN DELIVERY
6.1 Delivery delays may occur due to:  
- Circumstances beyond control;  
- Logistics issues;  
- Unsuitable weather conditions;  
- Political disruptions, strikes, curfews, lockdowns, or acts of terrorism;  
- Acts of God such as floods, fog, earthquakes, pandemics, or epidemics; and  
- Other unforeseeable circumstances. 
- Shipping Timeline.
Once your order has been processed and packed, it will be shipped out from our warehouse. The delivery timeframe will depend on our delivery partner's schedule and your location.

Please note that we have no control over the delivery timeline once the order has left our warehouse. Delivery times are estimates provided by our delivery partners and may vary depending on your location and other factors.

We will provide you with tracking information as soon as your order ships, so you can stay up-to-date on the status of your delivery.

 

6.2 In case of delay, the Company shall notify the User via their registered email ID.  

6.3 The Company is not liable to compensate the User for any claims arising due to delays in shipment or delivery.  

7. ORDER TRACKING
7.1 A unique tracking number will be shared with the User once the Product is handed over to the Logistics Partner.  

7.2 Users can track the status and location of their order using the tracking number provided.  

7.3 The Company engages third-party service providers for delivery and does not guarantee the exact accuracy of tracking updates. Tracking information may be subject to technical delays or inconsistencies.  

9. LIMITATION OF LIABILITY

Damage or Loss Caused by Logistics Partners: Arctic Dryfruits is not responsible for any damage or loss caused by the Logistics Partners once the Product is out of Arctic Dryfruits' premises. This includes, but is not limited to:

- Damage or tampering of the Product during transit
- Delay or failure to deliver the Product
- Loss or misplacement of the Product
- Any other issue that may arise during shipping or delivery
 User's Acknowledgement: By using Arctic Dryfruits' services, the User acknowledges and agrees to the terms of this Limitation of Liability clause.

8. CUSTOMER SUPPORT 
8.1 For any queries or grievances related to shipping and delivery, Users can contact Arctic Dryfruits' customer support team:  

- Email: customercarearcticdryfruits@gmail.com  
- Contact Number: +91 84940 12893