Refund policy
Arctic Dryfruits Refund and Return Policy
At Arctic Dryfruits, we are committed to ensuring customer satisfaction with a transparent and user-friendly refund and return process. Below are the detailed guidelines for various scenarios:
1) I received a poor-quality or damaged item. Can I get a refund?
If you receive a damaged or poor-quality product, please return it in its original condition, with the box and packaging intact. Provide photos and videos of the damaged item and report the issue within 24 hours of delivery.
Steps for Refund:
- Return the product as delivered.
- Once inspected and verified by our team, if the item is confirmed as defective or damaged, a refund will be processed, including any shipping fees incurred.
2) What if I received the wrong item?
In case of receiving an incorrect product, ensure the item remains in its original packaging and condition. Please report the issue with photos and videos within 24 hours of delivery.
Steps for Correction:
- Return the product.
- We will send the correct item after inspection. If unavailable, a refund will be issued promptly.
Returns for Wrong Products
Once we receive your return/replacement request, we require a video of the packet opening process. This is a mandatory step to facilitate a smooth return/replacement process.
Video Requirements
1. The outer packet with our company's name and address.
2. The packet being opened, revealing the inner packaging.
3. The inner packaging being removed, showing the product.
4. A clear view of the product, including any damage or defects.
Confirmation Email
After receiving the video from your side, we will send a confirmation email to confirm your decision to either return or replace the product. Please respond to this email with your preference.
Return/Replacement Options
Once we receive the video, we will email you with instructions on the next steps. You will have two options:
1. Return: If you choose to return the product, we will provide a refund.
2. Replacement: If you choose to replace the product, we will send a new one.
Shipping Instructions
Please note that you will need to ship the product back to us through India Post only.
Tracking Details
In your response to our email, please provide the tracking details of the returned product. This is mandatory.
Processing
Once we receive the returned product:
- If you chose to return the product, we will refund you for the product cost, as well as the courier charges you incurred to send the product back to us.
- If you chose to replace the product, we will dispatch a new package once we receive the old order.
Please allow 5-7 business days for the refund or replacement process to be completed after we receive the returned product.
3) What if I didn’t receive my complete order?
If one or more items from your order are missing, take photos and videos of the delivered package on the day of delivery and share them with us within 24 hours.
Steps to Resolve:
- Upon verification, we will arrange for the missing item(s) to be sent to you as soon as possible.
4) What happens if my products are returned to the warehouse?
If our delivery attempt fails due to the customer being unreachable, and the package is returned to our warehouse, the following deductions will apply after our Quality Control (QC) team inspects the items:
- Delivery charges: 100% deduction.
- Product damage (if applicable): 80% deduction.
5) Can I cancel my order?
Orders can be canceled within 1 hour of placement by emailing us at customercarearcticdryfruits@gmail.com. Beyond this timeline, cancellation charges will apply.
Refund Timeline:
Refunds for cancellations will be processed within 7–15 Indian bank working days.
Important Notes:
- For any issues related to returns, refunds, or queries, photos and videos are mandatory for verification.
- All incidents must be reported within 24 hours of delivery.
Contact Us
📞 Phone: +91-8494012893
📧 Email: customercarearcticdryfruits@gmail.com